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  Greater Norwich Area Chamber of Commerce | Norwich, CT 06360

Committees

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Norwich Public Utilities (NPU) provides four utilities to the City of Norwich – natural gas, electricity, water and wastewater collection.

Established in 1904, NPU is municipally-owned and governed by a five member Board of Commissions and Sewer Authority, who represent the best interest of the citizens they represent.

"Our mission is to make Norwich a better place to live, work and do business. "
New!  Save money and energy all year with a new high efficiency heating and cooling system. Click here to learn more.  

Convert Your Home to Natural Gas - It's Easy!  Call us today.

Whether you are thinking of having natural gas brought to your home, call us at 860-823-4514. NPU has partnered with the Clean Energy Finance & Investment Authority to bring you a comprehensive program that combines financial incentives, low interest loans, and competitive pricing for converting to natural gas.  

Now more than ever it's a smart choice to convert to natural gas.  For a limited time, get 2.99% low interest financing!  Clickhere for more information.

Saving Energy is Easy! Looking for easy ways to save energy -- and money?  Check out this video to view 10 Tips for Saving Energy.

Contact Information 
General Inquiries  
860-887-2555
Billing   860-887-2555
Emergencies - Electric  860-887-2555
Emergencies - Natural Gas  860-887-7207
Emergencies - Water  860-887-2555
Emergencies - Sewer  860-887-2555
Call Before You Dig!  1-800-922-4455 or 811
Report Street Lights Out  860-887-2555
Community Relations  860-823-4135
Gas Expansion/Energize Norwich  860-823-4514

Outages/Emergencies
Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
Report Utility Issue
Call Before You DigThis service is free, it’s easy to use, and it’s the LAW! 
CALL 8-1-1        Learn More
Community MattersTo view the latest Community Matters newsletter,
 click here.
Address:
Customer Service Center
173 North Main Street
Norwich, CT 06360
Hours of Operation:            
Monday – Friday, 8 A.M. – 5 PM

​Business Office
16 South Golden Street
Norwich, CT 06360           

​Hours of Operation:            
Monday – Friday, 8 A.M. – 4:30 P.M.

Control room is staffed 24 hours a day/7 days a week for Emergency Calls

Holiday Closing Schedule

Email:
communitymatters@npumail.com for non-emergencies only;  if you have a utility related emergency, please call the appropriate phone number in the above list.

To Join Our Team
As a municipally-owned utility, the human resources function for Norwich Public Utilities is managed by the City of Norwich. For a listing of current employment opportunities in all City-based operations, visit City of Norwich Job Postings.
​
Directions to our Customer Service Center

View Larger Map
Directions From I-395 South Take exit 80 to Route 82 East. (Right turn from the exit). Follow Route 82 to Route 2 East. (Take a right at the intersection) Follow Route 2 East to Route 12 North -North Main Street. NPU Customer Service Center is located on the right hand side 1⁄4 mile from the intersection of Route 2 and 12. 

​Directions From I-395 North Take exit 83 to Route 97 (right turn from the exit). Follow Route 97 to Route 12 South approx. 2 miles. Follow Route 12 South for approximate 2-5 miles. NPU Customer Service Center is located on the left side. 
 Copyright Greater Norwich Area Chamber of Commerce.  All Rights Reserved.
114 Main Street, Norwich, CT 06360
T: 860-887-1647 | Fax: 860-887-9238 | info@norwichchamber.com
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  • Home
  • Chamber Area
    • Live & Work
    • Visit >
      • Norwich, CT
      • Bozrah, CT
      • Franklin, CT
      • Griswold, CT
      • Ledyard, CT
      • Lisbon, CT
      • Montville, CT
      • Preston, CT
      • Salem, CT
      • Sprague, CT
      • Voluntown, CT
    • About Us >
      • Our Team
      • Executive Board
      • Board of Directors
    • Contact
  • Membership
    • Membership Application
    • Member Benefits
    • Getting Involved - 10 Reasons to Join GNACC
    • Committees >
      • Ambassador Committee
      • Business Education & Membership Services Committee
      • L.E.A.D. (Leadership Committee)
      • Economic Development Committee
      • Education Committee
      • Healthcare Committee
      • Insurance Committee
      • Legislative Affairs Committee
    • Business Directory
  • Member Login
  • News, Events, & Programs
    • Chamber Calendar
    • Chamber News
    • Community Calendar
    • Submit a Community Event
    • Rock the Docks
    • LEAD Program (Leadership)
    • Healthy Living Festival
    • Restaurant Week
    • BizBash
    • Small Business Week
    • Small Business Saturday
    • GNACC Holiday Bazaar
    • GNACC Annual Golf Tournament
    • Competitive Food Drive
  • Business Directory
  • Resources
    • GNACC Current Local Legislators
    • Business Assistance Team
    • Economic Development
    • Job Bank
    • Coupons
  • Chairman's Circle Members
    • The AMERICAN Group
    • Backus Hospital
    • The Bulletin
    • Byrnes Agency
    • Chelsea Groton Bank
    • CorePlus Credit Union
    • Dime Bank
    • Eastern Savings Bank
    • Foxwoods Resort Casino
    • Hall Communications
    • Mohegan Sun Casino
    • Norwich Public Utilities
    • Putnam Bank
    • US Foods
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